Store Policies & Agreements
Terms of Sales and Agreements
Please be advised that by placing an order on our website you are agreeing to these terms of sale and are bound to all policies stated below.
All Items sold on this website are final sale.
No refunds, returns or exchanges
once we ship your product to you.
-DAMAGED OR DEFECTIVE VESSEL POLICY-
We purchase all of our vessels and supplies from 3rd party manufacturers. Occasionally; there might be an instance when your wick won’t stay lit, your sprayer may not work or start to malfunction, or your candle lid or vessel may have a slight defect.
For cases of vessels issues or defective products; Please use our contact us page to send us an email.
We deeply apologize if that happens to you and will be sure to send you a paid return label to send the defective item back to us. Once the defective item is received; A duplicate replacement product will be shipped to you at no additional charge.
Items deemed as Custom:
Any item that is not pre made sitting in wait of sale.
Any and All Items requiring a request of any of the following:
scent, color, label, vessel, modified ingredients, hand sewn items,
any and all signs or designs.
Custom Items are final sale no returns, refunds, or exchanges no exceptions.
If you are unhappy with any of your purchased products please contact us on our contact us page.
-Custom Items Lead Time-
Please expect a 72 hour lead time for custom candles and body products before it will be shipped. For hand sewn items or signs the lead time is
(5 business days from date of purchase)
before your products will be shipped. Please know that we work very hard to provide you with the very best quality hand crafted items. Custom orders need additional time to be created. We do not use machines to produce or manufacture our products and pay close attention to detail.
All custom candles need 2 full weeks to cure before they can be burned.
You have a 7 day extended time period to pay an invoice before your order is canceled. No exceptions.
It is the customer's responsibility to pay invoices on time.
We will not continue to reach out for nonpayment.
-Non Responsive Customer Policy-
You have (7 days) to pay an invoice no exceptions!
If you have placed an order and become Non-Responsive, your account will be flagged and you will no longer be able to place any future orders with our company.
If you have placed an order with us and need your item shipped after the initial order has been submitted,
We will send a separate invoice for shipping via the email you provided on your customer profile.
*Please be sure you are using a good email on your account as we will attempt to contact you and send shipping information via the email you have submitted to us.
You will receive 3 separate invoices before we flag your account
(1) The Initial Invoice,
(2) The Reminder Invoice,
(3) The Final Notice Invoice
You will have 24 hours to pay after the Final Notice has been sent.
We are not a collections company and will not continue to contact you for payment.
If we still have not heard from you after the (7th) day, your account will be flagged as Non- Responsive, your initial paid product order and all connected orders for shipping will be canceled, and you will forfeit any and all funds paid to us previous to the separate shipping invoice.
*No Refund will be issued to you for your product(s).
We work very hard to provide you with the highest quality products, fast shipping times, and outstanding customer service.
We hold our customers accountable to make payments on time.
-Updating Your Customer Account-
If you need to change your contact email, phone number, mailing or billing address, or any contact information please send us a message on the
contact us page linked on the top of the website and we can help you.
To change your password please use the forgot my password tab under the login. If you are still not able to recover your password use the contact us page and we will reach out to you via the phone number that you previously provided on your customer account.
For security reasons before we will change or edit any contact information we will require you to provide your profile information, and specific questions will be asked to identify you to be sure it is you changing your account. Your privacy and safety is important to us and we will never give out your private information.
Any non custom order(s) Placed Before (10am PST) Monday-Wednesday will be shipped the same or next business day via UPS unless it is a holiday.
Any order(s) Placed After (10am PST) Friday-Sunday will be held for Monday shipping.
*During the Hotter Summer Months
Candles and wax products are more susceptible to
melting in transit and being damaged.
Due to the California heat during Summertime temperatures can reach up to 108f and will melt your Candle(s) potentially causing leakage and damaging your other products if packaged together.
We make it a point to protect your products from melting and getting damaged in transit.
Therefore we change our shipping days to
we do this to avoid packages being held in hot trucks over the weekends.
We understand that you want your products to arrive quickly but due to extreme weather conditions sometimes it just not possible to get them there without damage if we ship out Thursday - Saturday.
To avoid your order being held up in transit please place your order on a Weekend Friday - Sunday
It will be sure to ship on a Monday.
Thank you for understanding this policy.
- Business To Business/B2B Custom Wholesale Policy -
Please read these terms and agreements carefully as you (the customer) are responsible for making sure your orders turn out to your satisfaction. Once and order is placed It will not be refunded unless we can not get your requested scent or vessel in a timely fashion.
If you request a vessel that is out of stock in the USA; we will alert you to this issue and 1. offer to refund and cancel your order or 2. request your approval and an additional payment from you to purchase your supplies from over seas. You (the customer) will be responsible for all additional cost for the purchase of the vessels and shipping from overseas. This will be at your own discretion and additional processing time will be added and required to receive the additional products from over seas. Once all items are received your (20 business day) processing time will begin. We will notify you when your processing time will start.
-B2B Return/Exchange Policy-
Returns and or exchanges are not permitted on custom orders. No exceptions.
Please be sure that you are ordering the correct amount, size vessel, scent, labels etc. Once we have begun processing your order we will not change the scent, vessel, or label design.
-B2B Order Lead Times & Shipping-
Our lead time for wholesale orders is (20 business days) and excludes holidays and weekends) from date of purchase before your order will be shipped to you. All orders are custom made to your specifications and order preference. These orders require additional time to acquire the specific supplies you have requested and to create your order
-B2B Shipping Policy-
We use UPS for all orders containing glass. If you are local you will have the option to pick up your order instead of having it shipped to you. Once your order is processed you will receive a separate invoice for shipping.
Your order will not ship until all of your invoices have been paid in full.
Our Non responsive policy states as follows: You have (7 business days) ((Not including holidays or weekends) to pay the shipping invoice from the date we send it to you. If after the (7 days) have passed and your invoice has not been paid, and you have not contacted us to make arrangements. Your non- refundable order will be canceled with no refund to you no exceptions. If you need to arrange a payment extension for your shipment please reach out to us and specify a date that payment will be received. If we do not receive payment on that date your order will be canceled with no refund no exceptions. If we do not hear from you after the initial 7 day grace period; you will forfeit any and all funds paid to us previous to your shipping invoice and the products we made will no longer be available to you. It is the customer's responsibility to pay invoices on time or notify us if an extension needs to be made. We are not a collections agency and will not reach out to you after the (7 day) grace period.
Thank you for understanding this policy.
We work very hard to insure your satisfaction with custom orders.
It is our intention to have a great working relationship with our clients.
Segura Scent co., Their Owners, and Employees are not responsible for misuse of our products once sold to a consumer. We inclose warning labels and care/instruction cards in our packaging for your safety. Please be advised; should you at any time choose not to read, or ignore the safety warnings inclosed in your package, you (the consumer) are still fully responsible for any reactions, damage, or injury caused by our products after purchase.
All Orders placed on this website are legally bound by all the above
Terms and Policies.
There are no exemptions to our Policies.
All Products on our website are (unless otherwise specified)
Product of Segura Scent co.
Hand Crafted and Packaged in
USA, Palmdale, California, 93551